Accounts Receivable (AR) Recovery

Uncollected or aging accounts receivable represent direct revenue loss for your practice. At Careways RCM, our Accounts Receivable Recovery service is designed to systematically pursue outstanding balances, reduce AR aging, and recover revenue that might otherwise be written off — significantly improving your practice’s financial performance.

Our AR recovery process begins with a thorough analysis of your outstanding receivables, segmented by payer, age bucket, claim status, and balance size. This structured approach allows us to prioritize high-value claims and time-sensitive accounts while ensuring that no balance is overlooked. Claims approaching timely filing deadlines receive immediate attention to prevent permanent write-offs.

For each outstanding claim, our specialists conduct targeted follow-up through payer portals, phone calls, and written correspondence. We document every interaction and track resolution milestones to ensure continuous progress. When claims have been denied, we assess the viability of appeal and proceed accordingly with full documentation.

We are equally focused on patient AR, pursuing outstanding balances through professional and compliant patient communication — including statements, payment plans, and support through our Patient Help Desk. Our team follows all applicable regulations, including HIPAA and the Fair Debt Collection Practices Act (FDCPA), in every patient interaction.

In addition to active recovery, we provide detailed AR aging reports and root-cause analysis to help your practice understand what is driving the accumulation of outstanding balances and take corrective action. Our goal is not just to recover existing AR — it is to help you build processes that prevent excessive AR from developing in the future.